Welcome to deviation-uptempo.com!
We strive to provide you with the highest quality uptempo merchandise. If for any reason you are not completely satisfied with your purchase, we are here to help you return your order. Please read our return policy carefully for more information.
- Return Conditions
Timeframe: You have 14 days from the delivery date to return an item.
Item Condition: Items must be unused, unwashed, and in the same condition as when you received them. They must also be in the original packaging, including any tags and labels.
- Return Process
Submit a Request: Send an email to info@deviation-uptempo.com with your order number and the reason for the return.
Await Approval: Once your return request is approved, you will receive further instructions and a return number from us.
Shipping: Pack the items securely and send them back to the return address we provide. Don’t forget to include your return number.
Processing: Upon receiving your return, we will inspect it and notify you of the approval or rejection of your return.
- Refunds
Approval: If approved, your refund will be processed, and the amount will be automatically refunded to your original payment method within 5-10 business days.
Delay: If you haven’t received a refund after 10 business days, contact your bank or credit card company. If you still need assistance, contact us at info@deviation-uptempo.com.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@deviation-uptempo.com with photos of the defective item.
- Shipping Costs
Return Costs: You are responsible for paying the shipping costs for returning your item unless the item was received defective or damaged.
Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
- Contact Information
For questions about our return policy, you can contact us at:
Email: info@deviation-uptempo.com
Phone: +31 6 37476378
Address: Thorbeckestraat 1-25, 8442CX Heerenveen, Netherlands
